Samsung has issued a worldwide recall of the recently released Galaxy Note 7. Due to at least 35 confirmed cases of exploding batteries, the Galaxy Note 7 is currently being recalled from stores and customers who purchased the phone are urged to send theirs in for a replacement. Details on the replacement process will be shared by Samsung in the coming weeks.
This news couldn’t have come at a worse time. Releasing this month will be the iPhone 7. With Samsung’s newest flagship phone being recalled due to exploding batteries, it just doesn’t look good and this could push even loyal Samsung fans to opt for an iPhone 7 this year.
Samsung Press Statement
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. Instructions on the replacement process will be shared next week.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.